Refund policy

Refund Policy

At Shravia, each piece is carefully crafted and quality-checked before dispatch. Refunds are offered only in the rare instance where an item is received in a damaged or defective condition.

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Eligibility for Refund

Refund requests are considered solely for products that show visible defects or damage at the time of delivery.

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Unboxing Documentation

To assist us in resolving concerns efficiently, customers are required to record a clear unboxing video, capturing a complete 360° view of the outer packaging and the product immediately upon delivery. This serves as essential verification for all refund requests.

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Refund Request Procedure

Please reach out to our support team at shopshravia@gmail.com within 3 days of receiving your order.

Share the unboxing video along with your order details to enable prompt assessment of the issue.

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Refund Processing

Once the returned item has been received and inspected by our team, the refund will be initiated if the claim is approved. Please note that original shipping charges are non-refundable.